Mood:
incredulousI just had a positive experience with the Massachusetts Registry of Motor Vehicles.
I know! Weird, right?
But seriously, I did. See, recently my driver's license expired and I didn't notice because they don't speak; you have to look at them. Well, today I noticed that it had expired, and so I went to renew it online. But I hadn't changed my home address... or had I? I couldn't remember!
I called the office and was put on hold for so long that Jesus came back, but nobody noticed so he went away again. When someone finally answered, I explained my situation and, speaking with absolutely no accent of any kind at all, she said she understood! And she really did! So she changed my address right then and there, over the phone, no charge, so I could renew my license on line! She even changed my wife's address!
Her name was Laurie, and she has secured a place in the afterlife that is very, very nice.
My license is renewed now, and everything is good again. But the key things here:
-I was on hold forever, but that can't be helped.
-I talked to a human being
-That spoke English
-That was not stupid
-That was not snotty
-That was friendly
-That was helpful
-That resolved my problem over the phone quickly and effectively
So I'ma go buy a lottery ticket. Why not? I can drive legally again.
